12 months comprehensive, written and dated.
Every refurbished system we deliver ships with a 12-month comprehensive warranty. The scope is written, the exclusions are few, and the response SLA is 24 hours.
What it is, in plain English
Our standard warranty covers all parts and labour for 12 months from the date of installation sign-off. Exclusions are limited to consumables, environmental damage, and unauthorized modification. We respond to warranty calls within 24 hours, 8 AM to 11 PM IST, every day.
A four-step process
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Step 01
Warranty certificate on delivery
On the day of installation sign-off, you receive a written warranty certificate covering all parts, all labour, and all travel.
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Step 02
24-hour response SLA
A warranty call is answered within 30 minutes by our service desk. A service engineer is dispatched within 24 hours, 8 AM to 11 PM IST, every day.
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Step 03
All parts, no caps
There is no per-claim cap and no aggregate cap. The full cost of parts, labour and travel is on us for the 12-month period.
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Step 04
Renewal at month 13
At the end of the warranty, you can move to a Standard Cover or Comprehensive Cover AMC/CMC plan. The transition is seamless; nothing on the system changes.
Questions buyers ask
What is the warranty period?
12 months from installation sign-off by default. Extended cover is available through our Comprehensive Cover AMC/CMC plans.
Does the warranty cover X-ray tubes?
Yes, on MRI and CT systems the warranty includes the X-ray tube (CT) or the cold head (MRI) without a separate cap. This is one of the few areas where the warranty is materially different from a typical vendor warranty.
Does the warranty cover the RF coil on MRI?
Yes. Coils and surface coils are included.
What is excluded?
Consumables (gowns, film, contrast media), environmental damage (flood, fire, lightning), and damage from unauthorized modification or relocation.
Talk to sales about warranty.
Send a short note or call us. We reply within one business day, 8 AM to 11 PM IST, every day.