Two cover tiers. Written pricing. Cancellable any renewal.
After the 12-month warranty, you can move to a Standard Cover or Comprehensive Cover AMC/CMC plan. Both are written; both are priced up-front; both are cancellable at any renewal.
What it is, in plain English
We offer two service cover tiers, deliberately named to be plain English. Standard Cover is parts and labour with scheduled preventive maintenance. Comprehensive Cover adds X-ray tube replacement (CT), cold-head and gradient-coil cover (MRI), an annual performance audit, and a priority queue on engineer dispatch.
A four-step process
-
Step 01
Choose a cover tier
Standard or Comprehensive. Most tier-2 hospitals running a single 1.5T MRI and a 16-slice CT pick Standard. Larger or higher-end systems warrant Comprehensive.
-
Step 02
Sign the AMC/CMC agreement
The agreement is one page. It states the cover, the price, the SLA, the inclusions and the exclusions. We don’t hide anything in a 20-page contract.
-
Step 03
Quarterly preventive maintenance
On both tiers, an engineer visits every quarter for preventive maintenance: QA, calibration, consumable replacement, and an inspection report.
-
Step 04
Renewal, cancel any time
Renewals are annual. We send a written renewal offer 60 days before expiry. Cancel any time before the renewal date with no penalty.
Questions buyers ask
What is the difference between Standard and Comprehensive cover?
Standard covers parts, labour, travel and quarterly preventive maintenance. Comprehensive adds X-ray tube replacement (CT), cold-head and gradient-coil cover (MRI), an annual performance audit, application-training refresher, and priority queue on engineer dispatch.
How much does Comprehensive cost over Standard?
Typically 30-40% more than the Standard premium. On a CT, the tube-replacement cover alone (4-6x the difference) makes Comprehensive a clear choice for most buyers.
Can I switch tiers mid-term?
You can switch at any renewal, in either direction, with no penalty. Mid-term upgrades require a fresh audit and a re-priced agreement.
What is the response SLA on an AMC/CMC?
Standard Cover: 24-hour response. Comprehensive Cover: under 8-hour response (priority queue on dispatch).
Talk to sales about amc / cmc.
Send a short note or call us. We reply within one business day, 8 AM to 11 PM IST, every day.